Question 1

What does PrimeBnB do?

Accepted Answer

We handle the daily admin behind short-term rental operations: guest messages, cleaning and turnovers, owner updates, pricing and marketing. Automation and AI do the repetitive work, and a team of hospitality specialists handles everything that needs a person. You stay in control, and we charge a fixed monthly fee with no commission.

Question 2

Who do you work with?

Accepted Answer

Property management businesses, independent short-term rental owners, Airbnb hosts and other accommodation providers. Whether you run one holiday let or coordinate teams across a large portfolio, we shape the support around how you actually work.

Question 3

Which service is right for me?

Accepted Answer

Ops Support is for property managers and portfolios who want a team running guest, cleaning and owner operations.

AI Solutions is for businesses that want AI agents and automations built around their own systems, teams and processes.

Revenue Pro is for independent hosts with 1 to 4 properties who want commission-free marketing, pricing, automations and a direct booking website.

Not sure? Book a short call and we'll point you to the right fit.

Question 4

Is there an introductory offer?

Accepted Answer

Yes. New clients start with a 60-day trial, so you can see the impact on your operations before committing to anything longer.

Question 5

How does the trial work?

Accepted Answer

Once you've chosen which services to start with, we send a simple service agreement and an onboarding form. Your trial runs from there. If it isn't right for you, you can stop without being tied into anything longer.

Question 6

What happens during onboarding?

Accepted Answer

Onboarding is where we learn how you currently operate and what your priorities are. Your account manager arranges a virtual planning call, then we set up the systems, knowledge base, channels and workflows that support your business.

Question 7

How quickly can you get started?

Accepted Answer

Most clients are set up within 1 to 2 weeks, depending on the size of your portfolio and how many systems we need to connect. As soon as your agreement and onboarding form are in, we book your planning call and start building your setup straight away, so you’re not waiting months to see the benefit.

Question 8

Do you work with properties in my country?

Accepted Answer

Yes, most likely. Our team is UK based and we've worked with property managers and short-term rental owners in 10 countries, including the US, Europe, the UAE and Australia. Because support runs around the clock, time zones aren't a problem. Pricing is available in Pounds, Dollars and Euros.

Question 9

Is there a minimum number of properties?

Accepted Answer

No. We've designed our services to help you no matter how many properties you have. For smaller portfolios, we focus on generating revenue and improving profitability. For larger portfolios, we handle daily admin and operations so your team can stay focused on scaling.

Question 10

Can I see how it works before I commit?

Accepted Answer

Yes. Book a demo (it takes 30 seconds and there's no commitment) and we'll walk you through how it would work for your business.

Question 11

How much do your services cost?

Accepted Answer

Ops Support is priced per property, based on portfolio size and the level of services and support you need. It typically costs £30–£100 per property/month.

Custom AI solutions are priced around your specifications, requirements and portfolio size, with a quote after a discovery call. Payment is split: part at the start of the project, and the second payment on completion to the agreed specification and implementation.

For smaller operators, Revenue Pro starts at £125 per property/month, with volume discounts available. A direct booking website is £50/month plus a setup fee.

Question 12

Is there a lower-cost way to start?

Accepted Answer

Yes. Our out-of-hours Guest Services plan covers guest messages, booking enquiries and issue dispatch when you're offline: a flexible 10-hour weekday block plus weekends 8am to midnight, with AI handling overnight and an on-call team behind it.

Question 13

Will you charge a commission fee?

Accepted Answer

No. We never take a percentage of your booking revenue. You pay a fixed monthly subscription and keep full control of your income. Our aim is to deliver the same or better support than a traditional agency, without taking a cut.

Question 14

Are there any hidden fees?

Accepted Answer

No. You'll know what you're paying before you start. There's no commission, no charge per booking and no surprise add-ons. If you want to add a service later, we agree it with you first.

Question 15

Do I need to make a long-term commitment?

Accepted Answer

No. After your trial, our plans run month to month. You can adjust or cancel services at any time. Revenue Pro has no minimum term.

Question 16

What happens after the trial?

Accepted Answer

You carry on month to month on the plan you chose, with nothing further to sign unless you change services. If you'd rather stop, just tell us.

Question 17

What if I add or lose properties?

Accepted Answer

Your monthly fee adjusts with your portfolio. Add a property and it's included from the next billing cycle; remove one and your bill drops accordingly.

Question 18

How does this compare with hiring someone in-house?

Accepted Answer

An in-house hire means salary, recruitment, training and cover for holidays and sickness, and one person can't be online around the clock. With PrimeBnB you get a team with short-term rental experience, evenings, weekends and holidays covered, and a fixed monthly cost that scales up or down as your portfolio changes.

Question 19

Can I select the services I need?

Accepted Answer

Yes. Services are modular, so you pick the ones that fit and skip the rest. You can add, change or remove services at any time.

Question 20

Who will I actually be working with?

Accepted Answer

A dedicated team of hospitality specialists, not a generic support desk. You'll always know who you're talking to, and the people handling your guests, owners and cleaners bring real short-term rental experience.

Question 21

Do you provide support outside office hours?

Accepted Answer

Yes. Guest issues don't keep office hours, so we don't either. AI responds instantly at any hour, and our team covers evenings, weekends and holidays, 365 days a year. Urgent issues are directed straight to a real person.

Question 22

Will AI be talking to my guests?

Accepted Answer

AI handles routine, repetitive questions so guests get instant answers. Anything that needs judgment, empathy or a relationship goes to a real person on our team. Hospitality is human, and we keep it that way.

Question 23

Which channels do you cover for guest messages?

Accepted Answer

WhatsApp, email and the messaging on every booking channel your guests use.

Question 24

Can you handle guest payments and upsells?

Accepted Answer

Yes. We can manage guest payments, deposits and upsells such as early check-in, late checkout and extras, end to end.

Question 25

How do you manage cleaning and turnovers?

Accepted Answer

We coordinate the turnover around your bookings: scheduling cleans automatically, keeping cleaners briefed on arrivals and departures, and tracking inventory and issues. A cleaning and maintenance portal records every completed clean so standards stay consistent as you grow.

Question 26

Can you keep my property owners updated?

Accepted Answer

Yes. We can handle owner communication and reporting for you, from booking updates to monthly statements, so owners feel informed and you spend less time chasing figures.

Question 27

Can you manage pricing and marketing for my portfolio?

Accepted Answer

Yes. We manage dynamic pricing and listings, and we can set up direct booking and guest retargeting systems to grow revenue beyond the booking platforms. Custom systems like these are scoped separately from the monthly services.

Question 28

What is Revenue Pro?

Accepted Answer

Our commission-free marketing service for independent hosts. We track your competitors, manage your pricing and push your listing up the rankings, without taking a percentage of your earnings.

Question 29

Who is Revenue Pro for?

Accepted Answer

Independent hosts with 1 to 4 properties. If you have 5 or more, Ops Support is usually the better fit.

Question 30

Do you offer a trial?

Accepted Answer

Yes. New clients get a 60-day trial to see the results before committing. There's no minimum term and you can cancel anytime.

Question 31

Will I keep control of my property, reviews and bookings?

Accepted Answer

Always. You keep full control of your property, pricing, bookings, house rules, reviews and payments, and you can block dates for your own use whenever you like. We work on your behalf, not the other way around.

Question 32

Can you list my property on other booking sites?

Accepted Answer

Yes. During onboarding we help you connect your calendar to channels such as Airbnb, Booking.com, Vrbo and TripAdvisor, with rates and availability synced in real time to prevent double bookings.

Question 33

How is this different from a traditional property manager?

Accepted Answer

Traditional managers typically take 17 to 25% of every booking and often make decisions without you. We charge a fixed fee with 0% commission, you stay in control, and you see the tools, data and strategy behind your results.

Question 34

How much could I save?

Accepted Answer

On a property earning £3,000 a month, a manager charging 20% takes £600 a month. Revenue Pro is £125, so you'd keep £475 a month, or £5,700 a year.

Question 35

Can you help me get more direct bookings?

Accepted Answer

Yes. Our Direct Booking package gives you a custom vacation rental website with a booking calendar, channel sync, Google Vacation Rentals, website analytics, Stripe payments and imported guest reviews.

Question 36

Will a direct booking website replace Airbnb?

Accepted Answer

No. It works alongside your existing listings. Channel sync keeps calendars and rates matched everywhere, so a direct booking blocks the dates on your other channels automatically.

Question 37

What software platforms do you work with?

Accepted Answer

We have broad experience across booking platforms, property management systems, dynamic pricing tools, messaging tools, finance and accounting software, and direct booking systems. If you use a specific platform, ask us and we'll confirm compatibility.

Question 38

Do I need to switch my property management system?

Accepted Answer

No. We connect with the booking platforms, property management software and communication tools you already use. Your systems stay connected, not replaced.

Question 39

Is my data safe with you?

Accepted Answer

We only access the systems we need, and you remain the owner of your accounts and data throughout.

Question 40

What happens to my data if I leave?

Accepted Answer

Your listings, systems and guest data remain yours. Anything we build on your accounts, including workflows, stays with you.

Question 41

Do I need to buy any extra software?

Accepted Answer

Not necessarily. We generally include the software that powers our services and use your existing tech stack. In some cases we'll recommend extra software that could improve your operation, but any purchase is entirely your decision, and we'll never make it a condition of working with us.

Question 42

Can you build custom automations?

Accepted Answer

Yes. Beyond connecting your tools, we build the automation layer that makes them work as one system: booking updates, scheduling, reminders and reporting that run in the background without anyone actioning them one by one.

Question 43

Will AI replace my team?

Accepted Answer

No. The aim is to take repetitive admin off your team so they can focus on guests, owners and growth. Judgment calls, relationships and anything sensitive still go to a real person, whether that's your team or ours.

Question 44

What if the AI gets something wrong?

Accepted Answer

Every agent works to clear rules covering what it can answer, what needs approval and when to escalate. We launch with our team monitoring conversations, every action is logged, and we keep refining as we learn.

Question 45

Can I control what the AI says and does?

Accepted Answer

Yes. You set the rules. For example: escalate complaints, refunds and safety issues to a person, approve review replies before they go out, share door codes only after ID is verified, and offer paid extras like early check-in. You also set the tone of voice.

Question 46

How does the build process work?

Accepted Answer

Discover: a call to map how your operation runs and where the hours go.
Design: a blueprint of the agents, rules and hand-offs, which you sign off.
Build and connect: we build on your existing systems and train agents on your SOPs and tone.
Launch: we go live gradually, with our team watching every conversation.
Run and improve: we monitor, refine and extend as your portfolio changes.

Question 47

How much does a custom build cost?

Accepted Answer

It depends on what we build and how many systems it touches. Every project starts with a discovery call, then we give you a clear quote before any work begins. Custom builds are scoped separately from the monthly services.

Question 48

How long does it take to go live?

Accepted Answer

It depends on scope. Simpler workflows can be live quickly, while larger builds that connect several systems roll out in stages so you see the benefit early.

Question 49

Who owns the workflows if I leave?

Accepted Answer

You do. Builds sit on your accounts, so if you stop working with us, the workflows and data stay with you.

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