Guests
- Every guest message answered
- Bookings, changes and cancellations
- Property Knowledge Base
Take therepetitive workoff your plate
Full coverage, wherever your business needs it.
Every day, the same jobs eat into your time: replying to guests, chasing cleaners, sorting maintenance, updating prices. We take them over, so you can focus on running and growing the business. And because our team works around the clock, nothing waits until morning.
24/7
Support across your operations
365
Days a year, day or night
60 day
Trial before you commit
00061218
Guests02:14Late arrival, door code resent
0+hours
The time operators typically spend each week on guest messages, cleaner coordination and maintenance. That's time you could spend growing the business, or not working at all. We take it off your plate.
A typical week≈ 22 hrs of admin
Guest messagingClient tasksPricingOrganising cleanersGeneral business admin
That's where we come in.
We take on the work that keeps you on call, using the tools you already have.
Real Hospitality Experts
A dedicated team of real hospitality specialists, not a generic support desk. People who handle your guests and cleaning teams with genuine short-term rental expertise.
24/7 Cover
Evenings, weekends and holidays included. Planned handovers keep things running, without relying on a single hire or leaving you to organise cover.
Work With Your Existing Systems
We connect with the booking platforms, property management software and communication tools you already use. No need to switch systems or start from scratch.
Three ways to run your operations. Only one scales.
Every portfolio gets its daily operations done somehow. Here's how the three options compare once the messages, cleans and owner updates start to stack up.
Doing it all alone
You are the whole operation
Your workloadOverloaded
- CostFree on paper, paid for with your time
- CoverageWhenever you're awake
- ExpertiseLearning as you go
- Getting startedAlready started, and it never stops
- Holidays & sick daysNo one covers for you
- CommitmentYour evenings and weekends
- ScalingHits a ceiling fast
Trusted By Property Managers Globally
As we grew, managing our cleaners, guest support and supplies all became more complicated. PrimeBnB stepped in and helped streamline across the board. We've also had great success with them on our guest upsells, deposits and direct booking functions. It's been a massive help across the board.
SarahWanderNest StaysReview 1 of 6: Sarah, WanderNest Stays
Your Operations Simplified & Handled
Guests, turnovers, maintenance and reviews, all included in one package. Add revenue management if you want us on pricing too.
All four included as standard
Turnovers
- Cleaners scheduled around bookings
- Photo quality checks after each clean
- Inventory Management System
Maintenance
- Issues logged and triaged
- Trusted vendors booked and chased
- Maintenance Task Tracking
Reviews
- Every review replied to
- Mid-stay check-ins with guests
- Review Accumulator
Your plan
Book a call for your quoteGuestsTurnoversMaintenanceReviews
Priced per propertyBuilt Around Your Business.
Ready To Scale With It.
No two portfolios run the same way. Here's how our support fits around yours: it grows as you add properties, covers the hours your team can't, and works inside the tools you already use.
Built To Scale
Service That Scales Alongside You
Priced and structured to grow alongside your business, so the support you get always matches where you are now.
24/7 Support
We Don't Clock Off At 5pm
Coverage across your booking channels, WhatsApp and email, with AI keeping response times fast even outside office hours.
Online now
Day shift · covering your inbox
We Work With The Tech Stack You Already Run On
Your booking platforms, PMS, pricing, messaging and finance tools, managed by one expert team.
+more
Start Streamlining Your Property Operations Today
Whether you're looking to improve the systems you already have, or want ongoing operations support across guests, owners and cleaning, we can help. Book a call to see exactly how it works for your portfolio, with your first month of service included in onboarding so you can experience the difference.
- 60 day trial
- Fixed monthly pricing
- Cancel or adjust anytime
Managing
1–4 Properties?
The revenue tools and automations bigger operators use, set up and run for you, for one fixed monthly fee.
See Revenue Pro plans0% commission
- Dedicated revenue manager
- PMS & dynamic pricing included
- Competitor tracking
- Search optimisation
- Guest & cleaning automations
- Upsells, deposits & screening
Frequently Asked Questions
Can't find what you're looking for? Book a call and we'll walk you through it.